Service-oriented employee with a smile in his voice for Thisted municipality's main exchange

We are looking for a committed and smiling employee to be part of the municipality's main exchange and to solve other dispatch and administrative tasks in Citizen Service. Who is Citizen Service The change is organizationally located in the Center for IT, Digitalization and Citizen Service. The changeover is part of Citizen Service, which is the municipality's voice and face to the citizens. We are 15 employees in Borgerservice. Our core task is to serve all citizens professionally correctly and with guidance at eye and ear level. We help with the entrance to the public sector and solve the administrative tasks in the department. In Borgerservice we aim high; We want to be the world's best for hosting and service. We want citizens, civil society and colleagues to experience us as open and welcoming with a towering professionalism. Our values ​​are reflected in kindness and positivity, we help and acknowledge each other, we are curious and have a high spirit and we want the citizen to feel all this when meeting us. Your tasks Your primary tasks will be Answering calls to the municipality's main number; immediate clarification and forwarding of calls Guidance and guidance for citizens who contact the municipality In addition, you will have to participate in the expedition in Citizen Service and solve various administrative tasks. The expeditions include MitID, passports, helping digitally challenged citizens, co-operating with public self-service solutions and general guidance on the tasks of the municipality and other public authorities. In the coming years, the changeover will go through a development process where we must utilize the digital opportunities that we have available now, as well as possibly new solutions that we can implement so that citizens have the most efficient and best entrance to Thisted Municipality. Therefore, you must be ready to participate in such a process of development and change, be able to see opportunities and dare to try new solutions. Our values are reflected in kindness and positivity, we help and recognize each other, we are curious and have high spirits, and we want the citizen to feel all this when meeting with us. can keep calm in stressful situations and stay focused on providing the best service, even if there is a queue on the phones. telephone [phone removed] or [email protected].Salary and terms of employment The position is 25 hours per week - the working hours are agreed upon employment. The date of employment is 1 June 2025. Salary and terms of employment according to the applicable collective agreement. We will hold interviews on 9 April 2025.