Agent back office

And you would like your daily activity to involve:- Providing operational support for the sales activity;- Processing ï¸ï¸€â€‹ï¸‚︃︃​︇︅​︀all requests arrived through the agreed communication channels and solving them within the agreed term and in a polite and efficient manner;- Ensuring a high degree of quality in processing the requests received, according quality standards and agreed work procedures; - Creation and centralization of offers sent to clients according to the commercial policy only with the agreement of the hierarchical superior and follows their feedback; - Granting discounts according to the limitations imposed by the company, based on the approval of the hierarchical superior; - Providing information (by phone or email) to clients regarding stocks, promotions, news and providing the necessary support in carrying out their activities; - Following up on orders launched in production, their delivery and invoicing; - Management of customer complaints (returns, price adjustments, missing goods on delivery, etc.). We would be happy if you send us your updated/detailed CV so we can get to know you!