Call Center Team Leader

CQS S.A., Greece’s
#1 Top Employer for 2024
on
Poudouleveis.gr
, is a leader in customer relationship management services. With over
1,300 employees
, we partner with top Greek and multinational companies across
telecommunications, energy, retail, banking, and insurance
.
We are looking for an experienced
Team Leader
to oversee inbound call center operations, drive performance, and foster a high-performing team culture.
Your Role
Lead, coach, and develop a team of
Contact Center Representatives
.
Monitor and analyze
KPIs
, ensuring the team meets or exceeds performance targets.
Provide
training, mentorship, and feedback
to enhance team skills and efficiency.
Oversee daily operations, optimize schedules, and allocate resources effectively.
Ensure
quality assurance and customer satisfaction
through regular monitoring and feedback.
Prepare and present performance reports, identifying risks and opportunities for improvement.
Maintain compliance with company policies and best practices.
What We’re Looking For
Bachelor’s degree
(AEI/TEI).
Proven experience
in a supervisory role within a call center environment.
Strong
leadership, coaching, and organizational skills
.
Results-driven mindset with
excellent communication and negotiation abilities
.
Fluent English
and advanced
computer skills (Microsoft Office)
.
Experience with
call center software/tools
is a plus.
Completed military obligations
(for male candidates).
What We Offer
Competitive salary & performance-based bonuses
.
Private health insurance
.
Career advancement opportunities
in a dynamic, modern work environment.
Continuous training & professional development programs
.
If you're ready to take your leadership skills to the next level and thrive in a fast-paced, people-focused environment,
apply now!