Sales Expert IQOS - Bucharest Mall Afi Cotroceni

?The main mission and purpose of the position is welcoming all customers and providing a pleasant experience in the store; understanding customer needs and expectations; developing and applying effective sales strategies; guiding customers through all stages of the shopping experience purchasing;Providing full support including payment management;Managing after-sales services and customer support;Stocking shelves and maintaining cleanliness in the store.?ROLE RESPONSIBILITIES implement a strategy based on customer experience customers as soon as they enter the store, even when it is already occupied with another customer, following the procedures regarding the proper greeting of customers. Ensures that all customers in the store receive the necessary attention and remains available at all times. Adopts a customer-centric approach, knowing the customers who have visited before the store and understanding their preferences. understanding customer needs and implementing a sales strategy based on their experience. Applies the PMI NCA (non-combustible products authorized) code of good practice, as well as global and local regulatory requirements. Ensures that all customers are Greet and receive them appropriately upon entering the store. Asks relevant questions and actively listens to identify customer needs and preferences, using this information, as well as details about their product usage history, behaviors and reasons for visiting. Approaches customers in a friendly, warm manner And personalized, leading interactions and conversations in a natural and engaging way to encourage dialogue. Following internal procedures, guides customers through a test session (where applicable) of IQOS products and services, using visual and verbal approaches, but allowing them to discover the right products, accessories and consumables. Adapts presentation and speech based on customer needs and behavior. Handles customer questions and objections effectively, adjusting approach to provide appropriate product or service solutions (ex: test devices, trade-in program etc.).Explains IQOS services and the benefits of loyalty programs, identifying the solutions that best meet the needs of customers.Manages the purchase process and financial transactions as part of the after-sales service.With the customer's consent, records it in the digital database Customer tracking Liaising with and maintaining relationships with customers on a regular basis, building and maintaining relationships with returning customers to the store. Utilizes clienteling systems (where available) to personalize interactions and enhance the experience to customers. Managing after-sales services and ensuring customer satisfaction. If a customer returns to the store unsatisfied, acknowledge their dissatisfaction and investigate the causes to understand the problem. As part of a strategy based on the customer experience, provide basic technical support as well as alternative products (ex: cleaning bottles) or replacements to ensure customer conversion and satisfaction. Stocking the shelves and keeping the store clean. Check daily if the shelves are properly stocked. Inform registered customers about new products available. Respecting internal procedures And collaborating with the team, contributes to maintaining the cleanliness of the store every day. Knowledge and management of local legal and regulatory constraints in understanding and compliance with local legislation and regulations regarding the sale of NCAs (non-combustible authorized products). Effective management of problems and complaints Effectively dealing with difficult situations, providing quick and satisfactory solutions to consumer problems and complaints. Achieving store results in consumer and commercial KPIs Contributing to the achievement of store performance objectives, both in terms of consumer experience and commercial indicators.? What else do we offer? A friendly and motivating work environment. Pro development opportunities
professional and personal. Competitive salary package and performance-based bonuses. Ongoing training and support to excel in your role. Meal vouchers (for delicious breaks?). Bonuses for every friend you refer. Premium medical membership to Queen Mary - for your health. Access to Bookster (books and inspiration unlimited).Extra days off for loyalty (because you are ours).?FLEXIBLE SCHEDULE Adapted to your life - varied shifts, including weekends.