Client Experience Coordinator (German Speaker)

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We’ve grown a lot since our founding in 2013, having raised more than $300m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 18,000 homes in 45+ cities around the world (and growing!), with an aim to hit 100,000+ homes in 100 cities by 2027.Our vision comes to life through our ways of working. For our 1,000 member team located across 17 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.We are guided by our core principles, which define how we work and succeed together.Putting Guests First drives every decision we make, inspiring us to create truly exceptional experiences. Speed keeps us agile and forward-thinking, always innovating to stay ahead. Keeping it Honest builds trust through transparency and open communication at every level. Embracing Change empowers us to adapt swiftly and thrive in the face of new challenges. Diving In reflects our ownership mindset, ensuring excellence, dedication, and impactful results in all we do. We are looking to recruit a Client Experience Coordinator based in Athens to join our centralized client experience department and support Vienna operations. The role is a great opportunity for a hard-working and talented person to gain a real insight into the hospitality industry. If you're someone who possesses a genuine interest in customer service, technical teams coordination, and problem-solving and you like to interact with internal and external customers across the business, then this role is for you!What you will focus on:Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experienceScheduling, collaborating, and managing internal and external business partners to ensure operational excellence in Blueground propertiesLiaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experienceMaintaining long-lasting relations with business stakeholdersPlanning the daily routes of operations associates based on the number of stops, location, and type of their tasks assigned, as well as customers' needs and business prioritiesWhat we are looking for:Minimum 3 years of working experience in a position including back-office operations or customer service responsibilities, alternatively in managing housing construction projectsPrior experience in route planning/scheduling will be considered an assetNative/ near-native German, fluent EnglishComputer literateGreat communication skills, both written and verbalAble to maintain strong professional relationships with customers and business partnersProblem-solving attitudeFlexibility to work during weekendsYour benefits:Competitive salary & annual performance bonusBlueground Stock Option PlanFlexible paid time offGroup Health Insurance programEnhanced parental leaveDynamic working environment with talented peopleFlexible work environment through our Blueground Nomads employee mobility programComplimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.For more information on Blueground, visit us at [link removed] To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok! MyCarriera