Junior Customer Service Agent (Heraklion, Crete)

Cosmos Sport, a member of JD Sports Fashion Plc, was founded in 1982 in Heraklion, Crete and today has 95 physical stores in Greece and Cyprus, 5 commercial brands ( , , , , ) and 8 pioneering online stores. Our team consists of 1700+ talented young People, who love sports, fashion and have a passion to innovate! Our vision is to be recognized as the best sports & athleisure shopping experience at every customer touch point. The company was recognized for two consecutive years as a "Growth Driver" of the Greek economy, while the online store has been awarded for 7 consecutive years as the best sports e-shop in the country at the e-volution awards. At Cosmos Sport one can find 80+ popular brands (NIKE, adidas, Puma, Under Armour, Vans etc.) as well as unique services (sneaker customization/Sneaker ID etc.). We are looking for a Junior Customer Service Agent for our offices in Heraklion, Crete! Responsibilities: Ensuring quality, immediate and specialized customer service in the call center Entering orders Customer service via fb, chat Strengthening the customer's relationship with the company Requirements Desirable higher education/ TEI/ IEK studies Desirable work experience in a similar position in a call center or customer support or sales Excellent written and spoken language Good knowledge of English Familiarity with computer use (internet, social media, etc.) Skills Developed communication skills Team spirit Ability to recognize customer needs Self-motivation and responsibility Love for sports and well being Benefits Competitive salary package Ongoing training programs & development opportunities Scholarship up to 75% at the European University of Cyprus (live or distance learning) HQ's Gym & health & wellness programs to keep you always active Free Diagnostic Exams for all our employees in diagnostic centers of the Euromedica group One day of parental leave, as part of the "parents' day off" program Special Cosmos Family discounts on all our Brands (JD Sports, Cosmos Sport, Sneaker10, Slamdunk) Extras, Discounts and Privileges - Because being a valuable member of the Cosmos Family means a lot to us! Discover a wide variety of 90+ extra benefits! At Cosmos Sport, we are committed to providing a great place to work for all of our people, regardless of race, religion, color, sex, national origin, age, sexual orientations, genders, or disability. Cosmos Sport