Front Desk Shift Leader – NOUS Santorini

Front Desk Shift Leader – NOUS Santorini
Season 2025
Job Overview:
The Front Desk Shift Leader is responsible for managing room allocations based on the hotel's availability and strategy during their shift. Their main focus is to ensure that guests receive a highly personalized experience, which aligns with the hotel's brand, providing an exceptional guest experience.
Key Duties and Responsibilities:
Collaborates with the Front Desk Supervisor to evaluate Front Desk Agents' performance.
Participates actively in training programs to enhance personal and team growth.
Maintains high standards of behavior, appearance, and professionalism at all times.
Greets all guests in a friendly, courteous, and respectful manner.
Addresses guest complaints in a prompt and appropriate manner to ensure guest satisfaction.
Manages check-ins, check-outs, and reservations, ensuring proper guest room allocation based on availability and guest preferences
Works closely with various departments to fulfill guest needs and requests, ensuring smooth operations across the hotel.
Takes on additional duties as assigned by the Front Desk Supervisor, contributing to the efficient operation of the Front Desk.
Ensures a high level of customer service is maintained, upholding the hotel's values and standards
Requirements
BA in Hospitality and Tourism Management or relevant studies.
Excellent knowledge of the Greek and the English language – knowledge of any other language would be considered an asset.
Excellent knowledge of Opera PMS.
2 years minimum experience as a Front Desk Shift Leader in a 4 or 5* Luxury Boutique Hotel
The ideal candidate should be:
Friendly and have a polite personality
Able to multi-task and use initiative, focusing on guest needs
With excellent communication skills
Detail oriented